FAQ

WHAT IS STAN?

STAN is the Southeast Texas Alerting Network. It is a messaging and notification system that allows emergency management officials and industry to make important information available to Southeast Texas residents.

STAN CAN CONTACT YOU WITH TWO TYPES OF MESSAGES

1. Emergency messages: In the case of an event that warrants public action, local emergency management can send emergency messages describing what actions need to be taken in response to the emergency.
2. Outreach messages: Additionally, emergency management uses STAN to send local notifications, or outreach messages, to the community, such as water outages, street closures or traffic notices.

In the event of an emergency, STAN will call residential and commercial phone numbers in the affected area to alert residents. To register your cell phone or email to receive STAN notifications, click here. Emergency messages are automatically sent to local television stations. The media, in turn, help notify the public.

The public can access www.TheSTAN.com to read any emergency or outreach messages posted by emergency management officials, as well as messages posted by industry regarding plant operations.

WHO IS STAN FOR?

STAN serves the residents of Jefferson, Orange, Hardin and Jasper Counties.

HOW CAN I USE STAN?

At any time, you can register online to receive emergency and outreach messages on your cell phone or through email. You can also check thestan.com for notifications.

WHEN SHOULD I Access STAN?

Check www.thestan.com if:

• You are concerned about noise or see flaring near a local industrial facility
• You are concerned about a community emergency
• When you are not sure what to do in the event of an emergency
• You want more information about other events, such as large traffic accidents, railcar derailments or truck spills.

WHAT Does Shelter In Place Mean?

During some emergency situations, emergency officials will use STAN to advise you to Shelter-In-Place. If this happens:

1. Go inside a building or vehicle.
2. Close all windows and doors.
3. Turn off all heating, cooling and ventilation systems.
4. Stay off the telephone and listen to your television or radio for more information.

WHO SPONSORS STAN?

STAN is sponsored by the Southeast Texas Regional Planning Commission, the Industry of Southeast Texas, local media and the Local Emergency Planning Committees of Jefferson, Orange, Hardin and Jasper Counties.

HOW WILL STAN CONTACT ME?

STAN will send emergency messages to all commercial and residential phone lines in Jefferson, Orange, Hardin and Jasper Counties. Messages will be sent to telephones in or around affected areas. STAN can also send emergency and outreach messages to registered cell phones. To register, click here. If STAN contacts you, you will hear a recorded message or receive a text message or email from your local emergency management officials.

MY HOME PHONE NUMBER ISN’T PUBLIC. WILL I STILL RECEIVE STAN EMERGENCY MESSAGES?

Yes. STAN accesses the 9-1-1 database to make sure it reaches all residential and commercial phones in the affected area.